Customer Service

Our service

Our aim here at Macs Opals is to provide amazing quality & value directly from the Opal fields straight to our customers. With 40 years experience in the industry and with many jewellery design awards all our products are made using only the best quality materials and come with the following service.

Australian Registered Business

Mac Art Jewellery - Australian Business Number: 39 950 244 135

Free Worldwide Delivery

All our products no matter what the price come with free worldwide delivery. However if you are in a rush for your Opal, something we understand!, we offer a flat rate of $30 AUD for express delivery. Delivery & Postage Details.

60 Day Money Back Guarantee

Worried about choosing the wrong product or not getting exactly what the Opal looks in the pictures? With our 60 Day No Questions Asked Money Back Guarantee you really have nothing to worry about! Our guarantee applies to our complete range of Opal & Opal Jewellery, just return the purchased product in its original condition and we will give you a 100% refund. So if for any reason you are not happy with your purchase all you need to do is let us know. Full Return Details.

Free Advice & Support

With 40 years experience in the Opal industry we can answer any questions you may have and are happy to! Please feel free to get in touch via the Contact Page.

Quality Materials & Free Extra's

We want your new piece of jewellery to be usable straight away and last you for a long long time! All our jewellery is set with sterling silver or gold to make it as durable as possible. In addition we offer a variety of free services:

  • 12 month warranty on all setting materials.
  • All pendants under $500 come with a free leather thong and all pendants $500 and over come with a free sterling silver chain.
  • All rings come with a free resizing.
  • In the area? Drop in for a free clean & polish!

Fast & Friendly Service with a Smile


Customer satisfaction is extremely important for us and we will do what ever it takes to make sure you are happy with your purchase! Read what our customers have to say.

With a huge choice of quality Opals available and a fast & friendly service we aim to make your purchase experience on Mac's Opals as easy and seamless as possible.

Certificate Of Authenticity

All our products come with a signed certificate of authenticity.

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